Refund policy

 

Return & Refund Policy

Our return and exchange policy is valid for 30 days. All orders can be returned or exchanged within 30 days of purchase with a valid proof of purchase for a full refund.

Please Note

  • Damages caused by normal wear and tear are not eligible for exchange.
  • Most Solcryst items, if unused, can be returned in their original packaging.
  • Return shipping costs are not included. Additional fees such as shipping and gift wrapping are non-refundable.
  • If the return is due to our error (wrong or defective items), we will cover the return shipping cost.

Refunds & Exchanges

  • If the item is in stock, once we receive the returned product, we will issue a refund or exchange.
  • Exchanged items are no longer eligible for a refund.
  • Orders older than 30 days are not eligible for refund or exchange.
  • Sale items are final and cannot be returned or exchanged.

Return Conditions

  • Items must be unused and in the same condition as when received.
  • Items must be returned in their original packaging.
  • Return shipping labels are provided only for defective items within the policy period.
  • Return shipping cost depends on product weight, your location, and the shipping method chosen.

Defective or Incorrect Items

If you receive a damaged, defective, missing, or incorrect item, please contact us at . Our ultimate goal is 100% customer satisfaction.

Special Offer: Defective items purchased within 1 year with proof of purchase are eligible for a 50% off the same item via a special discount code.

To Complete a Return

  • A receipt or proof of purchase is required.
  • Do not return items to the address on the packaging.

Refund Process

  • After we receive and inspect your return, we will notify you via email if your refund is approved.
  • If approved, your refund will be processed and applied to your original payment method within 1 week.
  • Original shipping costs are non-refundable.
  • If you have not received your refund, contact us at support@solcryst.com.

Exchanges

  • We only replace items that are defective or damaged.
  • To exchange for the same item, email us at support@solcryst.com.

Gifts

  • If the item was marked as a gift at purchase and shipped directly to you, you will receive gift credit for the value of the return.
  • If the item was not marked as a gift, or the gift giver ordered it for themselves, we will refund the gift giver and inform them about your return.

Return Shipping

  • You are responsible for paying your own return shipping costs.
  • Return shipping costs are non-refundable.
  • If refunded, return shipping costs will be deducted from your refund.
  • Depending on your location, exchanged items may take varying time to reach you.
  • You may use your own shipping method. We strongly recommend using a carrier that provides a tracking number.
  • Keep the tracking number for your records. Solcryst is not responsible for items lost in transit via carriers without tracking.

Contact Information

Return Address

Company Name: HONGKONG BEILANG TECHNOLOGY CO LIMITED
Address: Room 502C, 5/F, Good Harvest Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong

Please email us at support@solcryst.com for detailed return instructions.